Customer Service

 

 

The Marketplace Shops, LLC stands behind what we sell. We will gladly make an exchange or credit your account if you are not satisfied with any of the products. All returns/exchanges must be requested within 5 days of receipt of product and must be accompanied by a Return Merchandise Authorization (RMA) number issued by The Marketplace Shops, LLC. This RMA number will be provided to the customer and must be included with all returns or exchanges. All items are subject to inspection and approval before a credit or exchange is issued. ALL returns are subject to a 20% re-stocking fee. Shipping charges and Handling charges are non-refundable.

 

A Return Merchandise Authorization number (RMA) must accompany any merchandise that is being returned or exchanged.

 

 

A Return Merchandise Authorization number (RMA) must accompany any merchandise that is being returned or exchanged.

 

Under NO CIRCUMSTANCES, will we issue a Return Merchandise Authorization number if the merchandise has been altered, damaged, installed, or otherwise changed by the customer or the customer’s agent, friend, or relative. It must be “like new” to qualify for AUTHORIZED RETURN.

 

Any merchandise damaged in transit, will have to be compensated by the carrier, and it will be the responsibility of the shipper (customer) to file a claim for any damages or loss. The Marketplace Shops, LLC will not refund any money to the customer UNTIL the carrier claim process is concluded and compensation is paid by said carrier. Therefore, although an RMA may be issued, if the product is not “like new” when it is received by Fulfillment Werks, Inc. (Shipping Partner) the full amount may not be reimbursed.

 

 

All returns must be made within 5 days from receipt of your package. Returns are subject to a 20% restocking fee. Moreover, the dollar amount of the refund either paid out to a customer, or credited to a customer’s credit card account, will be computed as follows: Amount refunded will be equal to an amount actually paid to date for the item being returned, minus the following: 1) 20% of the selling price, 2) shipping and 3) handling. Additionally, the item must be received in “like new” or resaleable condition. Buyer is responsible for return shipping charges. No return authorization will be issued for any item that is damaged, altered, used, and not in its original packaging.

 

Exchanges can be issued if merchandise is received in its original package and in resaleable condition. Buyer is responsible for shipping charges incurred when returning item(s) for exchange.

 

 

If we cannot fill or substitute an item, the customer will be notified via email within 2-3 working days and may elect to wait for delivery of item or cancel the item. If the item has already been paid for, and delivery cannot be made, a credit will be issued for the purchase price. If the item is part of a larger order, the backordered or cancelled item will be deducted from the balance of the rest of the order. The remainder of items on that order will be cancelled and a new order must be placed at the time the item is available.

 

If we cannot deliver or install goods, or otherwise perform our obligations via agreement, within 30 (thirty) days of the approximate delivery date as specified in the Purchase Agreement, the customer will be notified as soon as we are made aware of the situation. The customer may elect to 1) wait for the delay of that item(s), 2) Choose a substitute and the difference in price will either be added or deducted to the total balance due or 3) Cancel that specific item(s) that is on backorder. If a backordered item is to be canceled by the customer due to excessive delay, only the purchase price plus appropriate excise taxes and shipping charges of that specific item will be deducted from the balance due for the rest of the order.

 

If we cannot contact the customer the non-response shall be treated as a consent to the delay.

 

Approved credits will be applied to the customer’s account.

 

*All returns and exchanges must be accompanied by an Return Merchandise Authorization number.

 
SHIPPING AND HANDLING:
 

All orders will be shipped within 3-5 working days. Shipping options include, U.S.P.S. Priority Mail and Federal Express 2nd Day Air.

Most orders are shipped via United States Postal Services Priority Mail . Please allow up to seven (7) days for delivery of your order. Orders may be shipped for earlier delivery via Fedex. Please indicate preferred shipping method.
 

All private carriers cannot deliver to a P.O. Box, APO or FPO – items that include any of these address items will be sent via U.S. Postal Service.
 

Separate shipping charges apply for each address.

A $4.50 Handling charge is added to all orders.
 

 

With the time difference between Hawaii and the Mainland, to best service you, email is the recommended method of contacting us. If contacting us by email please include your name, phone number and order number, if applicable along with the inquiry.

 

If contact is for an order:

 

Email: OceanicOrders@Themarketplaceshops.com

 

If contact is for a general inquiry or bulk orders:

 

Email: OMInquiries@Themarketplaceshops.com

 

If by mail:

 

The Marketplace Shops, LLC

98-1277 Kaahumanu Street, #620

Aiea, HI 96701

 

If by telephone:

 

(808) 237-6712